For Pharmacies

What is included in a myphysician360 telemedicine kit?

The patient will receive an on-demand telemedicine consultation and a treatment plan. That treatment plan may include prescription medications or diagnostic tests.

If a diagnostic test is prescribed for the patient, how reliable are these tests?

The test accuracy is defined by sensitivity and specificity from clinical trials. Sensitivity is the percentage of results that will be positive when a disease is present. Specificity is the percentage of results that will be negative when a disease is not present. myphysician360 prescribes tests that use similar methodologies to what you would experience in a hospital or medical professional’s office; therefore, the accuracy levels are comparable. For more specific information, contact a member of our team.

Are they FDA approved?

All of our kits are FDA cleared tests that require medical professional approval for purchase and oversight for use. These tests have the same diagnostic accuracy as going into a laboratory.

Do kits expire?

Yes, a test kit’s expiration date is marked on the box and may vary. Typically, it is between 9-12 months from the time you receive it.

Can patients pay with FSA payment cards, HSA cards or health insurance?

We currently do accept FSA and HSA payment cards. To use your card, check out as you would normally with any other payment method.

Please note, there is no guarantee that your FSA or HSA card will be accepted as these types of cards tend to have varying rules and regulations attached. If you have trouble using your FSA or HSA card on the myphysician360 website, please reach out to your card’s bank or plan’s administrator.

At this time we are not able to accept payment by health insurance providers.

Do I need a CLIA waiver?

No! myphysician360 offers independent pharmacies a way to offer patients on-demand treatment without the hassle of obtaining a CLIA waiver.

Do I need a collaborative practice agreement?

No! myphysician360 offers independent pharmacies a way to offer patients on-demand treatment without the hassle of obtaining a collaborative practice agreement.

Are there any hidden fees/secondary charges?

No! When your customer purchases a myphysician360 telemedicine treatment kit, they receive the on-demand consultation with a medical professional and treatment plan. myphysician360 does not bill the patient’s insurance so the price they pay upfront is all they will ever be charged.

How do I market myphysician360 services?

myphysician360 wants you to be successful! We’ll partner with you to help your pharmacy with marketing.

We provide:
In-store materials such as a tear-pad
Social media features
Templates for press releases, hold music, email blasts
Marketing on the myphysician360 website
We also help you:
Be a brand ambassador
Bundle with OTC products
Run seasonal campaigns *

Do I need a computer station/private room/wifi?

No, the myphysician360 program is designed to run completely self-sufficient on a patient’s smartphone. Some pharmacists choose to create special spaces or have dedicated technology tools for myphysician360 patients, but it is not necessary.

Are you available in my state?

We are expanding weekly. At this time we are available in 40 states. See list:

How much do myphysician360 services cost?

If you are interested in learning more about our wholesale pricing, please contact our sales team at

Who do I contact if my question isn’t answered here?

Please send us an email at and someone from our team will contact you as soon as possible!

Partner & Affiliates Questions

I’m interested in partnering with myphysician360. Who do I contact?

We are always seeking synergistic partnerships with organizations and companies that share our values. If you are interested in partnering with myphysician360, please reach out to


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Reviewed by Rob Lapporte, MD